Terms of Service

1.1. Absolute Data Ownership

Except for the Operator's pre-existing trademarks and brand logos (the “Operator Marks”), all data generated, processed, or stored within the Insolve platform is the exclusive, absolute, and irrevocable property of Insolve. This includes, but is not limited to:

• Player databases and user profiles
• Transaction histories and betting logs
• Gameplay metadata and financial analytics
• System performance metrics (collectively, the “Platform Data”)

The Operator acknowledges and agrees that they do not acquire any ownership rights to the Platform Data by utilizing Insolve's services, and their access to such data is strictly limited to the duration of this Agreement.

1.2. Intellectual Property Rights

Insolve retains all rights, title, and interest in and to the platform, including all software, source code, object code, APIs, algorithms, user interfaces (UI/UX), methodologies, trade secrets, and any subsequent updates or custom developments (the “Insolve IP”). Subject to the Operator's strict compliance with these Terms, Insolve grants the Operator a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the platform solely for its intended B2B iGaming operations.

1.3. Strict Prohibition on Reverse Engineering

Under no circumstances shall the Operator, directly or indirectly through any third party:

1. Copy, modify, duplicate, create derivative works from, frame, mirror, or republish any part of the Insolve IP
2. Attempt to decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code or underlying algorithms of the platform
3. Use the platform to build a competitive product or service
4. Attempt to bypass or breach any security mechanisms, DRM, or access controls implemented by Insolve

Any violation of this clause shall constitute a material breach, resulting in immediate termination of this Agreement and exposing the Operator to claims for maximum statutory and liquidated damages.

1.4. No Data Portability or Export Rights

The Operator explicitly waives any legal, technical, or contractual right to demand the extraction, exportation, or transfer of the Platform Data (including player databases) upon the termination or expiration of this Agreement. Insolve bears no obligation whatsoever to facilitate the migration of the Operator to any competing platform, nor is Insolve obligated to provide the data in any specific format (e.g., CSV, SQL dumps) for the Operator's external use.

1.5. Aggregated and Anonymized Data Usage Rights

The Operator grants Insolve a perpetual, irrevocable, worldwide, and royalty-free right to utilize any and all Platform Data in an aggregated and anonymized format. Insolve may use this data for any business purpose, including but not limited to optimizing system performance, training machine learning models, improving fraud detection algorithms, market research, and publishing industry analytics, provided that such data cannot reasonably be reverse-engineered to identify the Operator or specific end-users.

1.6. Sunset Clause and No Free Migration Services

Upon the termination of this Agreement for any reason, all access to the platform by the Operator and its end-users shall cease immediately. Insolve does not provide complimentary migration, offboarding, or data transition services. Should the Operator request technical assistance during the termination phase, the provision of such services is entirely at Insolve's sole and absolute discretion. If approved, these services will be billed in advance at Insolve's premium hourly consulting rates.

1.7. Terminal Data Deletion Right and Regulatory Burden

Following the termination or expiration of this Agreement, Insolve reserves the right - but explicitly disclaims any obligation - to permanently delete, purge, or destroy all Platform Data associated with the Operator from its servers without further notice. It is the Operator's sole and exclusive responsibility to ensure they have extracted and securely stored any reports, logs, or data required to comply with their respective gaming regulators, tax authorities, or KYC/AML legal obligations prior to the termination of the Agreement.

2.1. “As-Is” Service and Disclaimer of Uptime Warranties

The Insolve platform, its APIs, and all associated services are provided on a strictly “As-Is” and “As-Available” basis. To the maximum extent permitted by applicable law, Insolve expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Insolve does not guarantee uninterrupted, latency-free, or error-free operation.

2.2. Void on Technical Failure (“Phantom Payout” Protection)

In the event of a system malfunction, software bug, display error, latency issue, or unsynchronized betting odds affecting the platform (a “Technical Failure”), Insolve reserves the absolute right to declare any and all affected wagers, payouts, or gaming sessions null and void. If erroneous funds are withdrawn by the end-user, the Operator assumes 100% of the financial loss.

2.3. Exemption from Third-Party API and Provider Failures

The Insolve platform acts as an aggregator and relies on integrations with third-party Game Providers, Payment Gateways, CRM tools, and other external services (collectively, “Third-Party Services”) via APIs. Insolve holds no liability for any outages, data corruption, latency, or malfunctions originating from these Third-Party Services.

2.4. Bonus Configuration and Distribution Errors

The Operator is solely responsible for the configuration, deployment, and management of all bonuses, free spins, and promotional campaigns (“Promotions”). In the event that a system bug, synchronization error, or Operator misconfiguration results in the unintended duplication, over-distribution, or erroneous crediting of Promotions to end-users, Insolve shall hold no financial obligation to reimburse the Operator.

2.5. Unilateral Right to Updates, Modifications, and Provider Removals

Insolve retains the unilateral right to push forced system updates, modify the user interface (UI/UX), add or remove features, and alter the platform's underlying architecture at any time, without prior consent from the Operator. The Operator expressly waives any right to claim compensation for lost revenue or operational inconvenience resulting from such modifications or removals.

2.6. RNG, Game Fairness, and B2C Claims Disclaimer

Insolve provides the technological infrastructure to deliver games but does not develop the game logic or govern the mathematical outcomes. All Random Number Generators (RNG), Return to Player (RTP) configurations, and game mechanics are exclusively controlled and certified by the respective Game Providers. Insolve entirely disclaims any liability regarding the fairness, accuracy, or integrity of the games.

3.1. DDoS and Malicious Attacks Immunity

While Insolve utilizes industry-standard security infrastructure, it provides no absolute guarantee against cyber threats. Insolve shall bear no liability for any operational disruptions, platform downtime, or loss of anticipated revenue resulting from Distributed Denial of Service (DDoS) attacks, botnet floods, ransomware, or any other malicious network interference.

3.2. Unilateral Right to Quarantine

Insolve reserves the immediate and unilateral right to isolate, throttle, suspend, or completely disconnect the Operator's network traffic (a “Quarantine”) if Insolve determines that the Operator is the target of an active cyberattack or poses a systemic security risk. The Operator expressly waives any right to claim damages or compensation for any downtime incurred during such a Quarantine period.

3.3. Account Takeover (ATO), Phishing, and Credential Liability

The Operator assumes absolute and exclusive responsibility for safeguarding all administrative access credentials to the Insolve back-office. The Operator is strictly mandated to enforce Two-Factor Authentication (2FA) and stringent internal access protocols. Insolve shall hold no liability for any unauthorized access or data modification resulting from compromised Operator accounts.

3.4. API Key Security and API Abuse

The Operator assumes full financial and legal responsibility for the secure storage and transmission of its cryptographic keys, API tokens, and webhooks. Should the Operator's API keys be leaked, stolen, or misused, the Operator shall absorb 100% of the resulting financial losses.

3.5. Custom Frontend and Supply Chain Vulnerabilities

Should the Operator utilize the Insolve API to build a custom frontend, or implement third-party marketing scripts, the Operator assumes 100% liability for the security of such implementations. Insolve explicitly disclaims all liability for data breaches, Cross-Site Scripting (XSS), or SQL Injections originating from the Operator's custom code or third-party integrations.

3.6. Insider Threats and Operator Sabotage

Insolve shall not be held liable for any security incidents or system sabotage executed by current or former employees, contractors, affiliates, or business partners of the Operator. Any damages inflicted upon the Insolve platform by such actors will be billed directly to the Operator.

3.7. Data Breach Costs and Regulatory Fines

In the event of a data breach originating from the Operator's negligence, the Operator shall bear the sole financial burden, including forensic investigators, regulatory fines (e.g., under GDPR), legal defense, and mandatory breach notifications.

3.8. Zero-Day Vulnerabilities and State-Sponsored Attacks

Provided Insolve has implemented commercially reasonable security measures, Insolve shall be fully indemnified against any damages arising from “Zero-Day” exploits or state-sponsored cyberattacks that circumvent standard defensive mechanisms.

4.1. Payment Processing and PSP Liability Exemption

Insolve provides the technological integration to facilitate transactions but does not act as a bank, financial institution, or merchant of record. The Operator bears sole responsibility for contracting with and managing all Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and acquirers.

4.2. Chargebacks, Player Fraud, and AML Liability

The Operator assumes 100% of the financial and legal risk associated with end-user transactions, including credit card chargebacks, “friendly fraud,” stolen financial instruments, and money laundering activities. Insolve reserves the absolute right of set-off against the Operator's revenue share or outstanding balances.

4.3. Net Payments and Withholding Tax (Gross-Up Clause)

All fees owed to Insolve are strictly net amounts, exclusive of any applicable taxes. If required to withhold taxes, the Operator must perform a “Gross-Up” so that Insolve receives the exact net amount it would have received had no withholdings been applied.

4.4. Foreign Exchange (FX) Slippage and Fiat Volatility

The Operator solely bears all financial risks associated with foreign exchange (FX) rate fluctuations, conversion spreads, and slippage. Should a local fiat currency crash or devalue, the Operator's obligation to pay Insolve's fees in the base currency remains absolute.

4.5. Cryptocurrency Volatility and Network Errors

Insolve is fully exempt from liability for:

1. Funds lost due to incorrect wallet addresses or incompatible blockchain networks
2. Lost gas fees or stuck transactions
3. Financial losses from extreme price volatility between transaction initiation and balance update

4.6. Immediate Suspension for Non-Payment

Time is of the essence regarding all payments. In the event of failure to remit payment by the stipulated due date, Insolve reserves the right to immediately suspend or restrict the Operator's access to the platform, including disabling frontend access for end-users.

5.1. Bonus Abuse and Promotional Exploitation

The Operator maintains sole control over all bonuses, promotions, and wagering requirements. Insolve accepts no liability for financial losses incurred from “bonus abuse,” advantage play, player syndicates, or exploitation of loopholes within the Operator's promotional terms.

5.2. Network Jackpots and Provider Payouts

In the event an end-user wins a network jackpot, Insolve acts merely as a conduit. Insolve's obligation to credit the Operator is strictly contingent upon the actual receipt of funds from the respective Game Provider. Should the provider refuse to pay, Insolve holds no obligation to front the funds.

5.3. Admin Abuse, Manual Adjustments, and Test Accounts

The Operator assumes absolute liability for the actions of its employees and administrators utilizing back-office permissions. Should an administrator mistakenly distribute real-money credits, the Operator shall bear 100% of the financial consequences.

5.4. Strict Prohibition of Self-Play and Wash Trading

The Operator, its owners, directors, employees, affiliates, and immediate relatives are strictly prohibited from engaging in gameplay on their own branded instance. Insolve reserves the right to void such transactions and immediately terminate this Agreement if fraudulent self-play is detected.

5.5. Strict B2C Firewall and Front-Line Support

Insolve is strictly a Business-to-Business (B2B) software provider. The Operator is exclusively responsible for providing all front-line customer support. Any end-user who contacts Insolve directly will be redirected to the Operator.

5.6. Alternative Dispute Resolution (ADR) and Player Litigation

The Operator assumes full responsibility for managing and resolving any disputes or litigation initiated by end-users. The Operator agrees to fully indemnify Insolve against any damages, legal fees, or settlements arising from B2C litigation.

6.1. Technology Provider Only

Insolve acts exclusively as a B2B software and technology provider. The Operator bears 100% of the responsibility for obtaining, maintaining, and complying with all required iGaming licenses, regulatory approvals, and certifications in their target jurisdictions.

6.2. Strict AML, CFT, and KYC Liability

The Operator assumes exclusive responsibility for the implementation and enforcement of all Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), and Know Your Customer (KYC) procedures. Insolve shall not be held liable for regulatory fines resulting from the Operator's compliance failures.

6.3. Marketing Legality, Affiliates, and Anti-Spam

The Operator is entirely responsible for the legality and compliance of all its marketing campaigns. Should Insolve determine that the Operator's marketing practices threaten the reputation of Insolve or its Game Providers, Insolve reserves the right to immediately suspend access without prior notice.

6.4. Unilateral Geoblocking

Insolve reserves the absolute right to implement IP blocks or withdraw services from specific jurisdictions at any time. The Operator explicitly waives any right to claim compensation resulting from such actions.

6.5. Localization and App Store Compliance

All UI translations are provided as a technical convenience (“As-Is”). The Operator is solely responsible for ensuring translated content is legally accurate and for securing any required app store approvals.

6.6. Prohibition on Change of Control

The Operator may not assign, transfer, or undergo a Change of Control without Insolve's prior written consent. Should a Change of Control occur without authorization, Insolve reserves the right to immediately terminate the Agreement.

6.7. Right to Audit and Dormancy Penalties

Insolve reserves the right to audit the Operator's platform-related financial records. If the Operator fails to meet minimum monthly GGR thresholds (a “Dormant State”), Insolve may impose increased maintenance fees or terminate the Operator's instance.

7.1. Non-Solicitation of Personnel

During the term of this Agreement and for twenty-four (24) months following its termination, the Operator agrees not to solicit or hire any current or former employee of Insolve. Breach entitles Insolve to injunctive relief and a recruitment penalty fee equal to two (2) years of the individual's gross annual compensation.

7.2. Prohibition on Cross-Marketing and Player Poaching

The Operator is strictly prohibited from utilizing Platform Data to migrate end-users to another casino brand on a competing platform. Violation constitutes a material breach, granting Insolve the right to terminate and pursue damages.

7.3. Non-Disparagement and Reputation Protection

The Operator agrees to conduct all disputes strictly in private. The Operator shall not make public statements that disparage or damage the business reputation of Insolve, its software, or its integrated Game Providers.

7.4. Liquidated Damages for Reputational Harm

In the event of a proven breach of Section 7.3, the Operator agrees to pay pre-agreed Liquidated Damages as specified in the Commercial Schedule. This sum represents a reasonable pre-estimate of probable loss and does not constitute a penalty.

8.1. Absolute Indemnification

The Operator agrees to fully indemnify and hold harmless Insolve from any claims, liabilities, damages, and expenses arising from:

1. Breach of any provision of this Agreement
2. Failure to comply with applicable law or licensing
3. Any dispute initiated by an end-user against Insolve relating to the Operator's brand
4. Cyber-incidents originating from the Operator's negligence
5. Infringement of third-party intellectual property rights

8.2. Strict Limitation of Liability (Liability Cap)

Insolve shall not be liable for any indirect, consequential, incidental, punitive, or exemplary damages. Insolve's total aggregate liability shall be capped at the total net revenue share fees paid by the Operator during the three (3) months preceding the claim.

8.3. Broad Right of Termination (“Kill Switch”)

Insolve reserves the right to immediately terminate this Agreement without notice if:

1. Suspected money laundering, fraud, or criminal activity
2. Loss of iGaming license or regulatory enforcement action
3. Insolvency, bankruptcy, or receivership
4. Material breach of these Terms
5. Imminent threat to Insolve's infrastructure or reputation

8.4. Binding Confidential Arbitration

Any dispute arising out of this Agreement shall be resolved by binding arbitration. All proceedings, including evidence and the final award, shall be kept strictly confidential.

8.5. Class Action Waiver

The Operator waives any right to resolve disputes collectively. All proceedings shall be conducted solely on an individual basis and not in a class, consolidated, or representative action.

8.6. iGaming-Specific Force Majeure

In addition to standard Force Majeure events, the following are explicitly included:

1. Government-implemented ISP blocks in target markets
2. Account freezes by EMIs, acquiring banks, or PSPs
3. Total network collapse of a supported blockchain
4. Takedowns by cloud hosting providers due to anti-gambling policy enforcement